Shipping Information

Created by Courtney Boren, Modified on Wed, 11 Sep, 2024 at 7:10 PM by Courtney Boren

We strive to ensure your orders are processed and shipped as efficiently as possible. Below, you’ll find detailed information on our shipping policies and procedures to help you understand how and when your order will arrive.

Same-Day Shipping

  • Order Cut-Off Time: Orders placed Monday through Friday before 3:00 P.M. CST with all in-stock items will ship the same day.
  • Back-Ordered Items: If your order includes items marked as "Pre-Order," "On-Order," or "Out-Of-Stock," your order will ship once these items become available.
  • Split Orders: To expedite shipping, you can use our "Split Order Fee" to have in-stock items shipped separately from back-ordered items.

Shipping Fees and Free Shipping

  • Free Shipping:
    • Lower 48 States: Orders of $100 or more qualify for FREE shipping.
    • Alaska & Hawaii: Orders of $150 or more qualify for FREE shipping.
    • To qualify for free shipping, your order total must meet or exceed the required amount before taxes and after any discounts are applied.
  • Flat Rate Shipping: Orders between $50-$99 can opt for a “Flat Rate Shipping” option at $7.50. Select “Flat Rate Shipping” at checkout.
  • Large Item Shipping Fee: For sheet sizes larger than 24" x 35", a $20 large item shipping fee applies. These large sheets only ship to the lower 48 states.

Large Sheets

  • Availability: We can ship acrylic sheet sizes up to 24" x 46" within the U.S. lower 48 states.
  • Shipping Limitations: Sheets larger than 24" x 35" do not qualify for free shipping outside the lower 48 states.

International Orders

  • Shipping Costs: Shipping is calculated based on your location and order size.
  • Duties and Taxes: Any duties or local taxes are not included in the shipping cost and are the responsibility of the receiver.

Order Processing

  • In-Stock Items: Orders placed with all in-stock items before 3:00 P.M. CST ship the same business day.
  • On-Order Items: Items marked as "On-Order" will ship as soon as they arrive at our warehouse, typically within 1 to 3 business days.
  • Out-Of-Stock Items: Out-of-stock items are not available for purchase.

Shipping Couriers

  • Preferred Couriers: We ship with UPS, and FedEx , with a preference for UPS due to fewer delays and better package handling. If you select free shipping your order will likely ship via UPS Ground or FedEx Home Delivery. We cannot guarantee how it will ship.
  • Shipping Times: The times shown on the checkout page are estimated time from the shipping companies. These times do not accommodate for business hours. Ground deliveries are not guaranteed by the shipping couriers.
  • Signature Requirement: FedEx requires a signature for any order over $500.00. This is outside of our control.

Delayed or Lost Orders

  • Responsibility: While we ensure prompt order processing, we are not responsible for delays caused by the shipping courier.
  • Lost Packages: If you believe your package is lost, contact us at info@houstonacrylic.com to start a claim. Include your order number in the email.

Damaged Shipments

  • Reporting Damage: If your order arrives damaged, please email info@houstonacrylic.com with the following information:
    • Your order number
    • Pictures of the shipping label
    • Pictures of the front and back of the package
    • Pictures of the inside of the package
    • Pictures of the damaged contents

Incorrect or Incomplete Address

  • Returned Packages: If your package is returned due to an incorrect or incomplete address, you must cover the cost of re-shipping to the correct address. We are not responsible for lost orders if the address provided at checkout is incorrect.

Local Pick-Up

  • How to Use: Local pick-up is available for all our products. Simply select "Local Pick-Up" at checkout.
  • Order Readiness: Orders placed for local pick-up with in-stock items will be ready within two hours.

If you have any further questions about shipping or need assistance with your order, please don't hesitate to contact us. We're here to help!

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