Dealing with Delayed Shipments

We understand how frustrating it can be when a shipment you were expecting is delayed. Please know that we do everything possible to ensure your orders are processed and shipped promptly. However, once a package leaves our facility, certain factors beyond our control can affect its timely arrival.

What to Do If Your Shipment Is Delayed

If your shipment has been delayed and you believe it might be lost, please contact our team immediately to open a shipping claim. This process will prompt the shipping carrier to search for the package.

Package Status:

• Missed Scans or Delayed Movement: It’s not uncommon for packages to miss a scan or experience a delay in movement for a few days, especially during peak shipping times like holidays. Shipping carriers can become overwhelmed, which may cause temporary delays in some areas.
• Lost Packages: If the shipping carrier determines that your package is indeed lost after conducting their search, we will reship your items to you at no additional cost.

Refunds for Upgraded Shipping Options

If you purchased an upgraded shipping option, such as 2nd Day Air or Next Day Air, and your package was delayed, please reach out to us. We can initiate the refund process with the shipping carrier on your behalf. These services are guaranteed by the carriers, and delays can often result in a refund. However, please note that each carrier has specific terms and conditions that must be met for a refund to be issued. For example, UPS Next Day Air is not guaranteed on weekends in residential areas. We encourage you to research the shipping options with the shipping carriers prior to selecting one.

Understanding Shipping Timelines

• Ground Services: Please be aware that ground shipping services do not come with guaranteed timelines. The shipping timeframe shown at checkout is an estimate provided by the shipping companies and may not always account for factors like business hours, holidays, or unexpected delays.

Contact Us

If you’re experiencing a delay or have concerns about your shipment, don’t hesitate to reach out to our support team. We’re here to assist you and ensure that your order gets to you as soon as possible.